A Letter from Our CEO
Immediate Remote Support During The Crisis
During this incredibly difficult time in the healthcare industry, I want you to know that my team and I are dedicated to serving the industry, our clients, and their selfless teams of clinicians. Reflecting on the blessings bestowed upon us, a feeling of compassion for others and a desire to assist in any way possible continues to drive my team and self during this critical time.
As you may know, Stoltenberg has a completely remote, fully U.S.-based Service Desk that provides Tier 1-3 IT support for both EHR and technical services. Because of this, we are in the unique position to help to any organization that is experiencing difficulties setting up remote end-user access, needs overflow support, or seeks virtual training and/or issue resolution.
Our thought processes have focused on how we can aid the providers, clinicians, staff, and patient communities during this critical time in order to facilitate timely support and efficiencies. Below are some of the services we are offering our clients who need immediate support:
- 24/7, after-hours, or custom coverage Tier 1-3 EHR-certified support
- Telehealth and virtual care platform support with patient portal integration
- End-user desktop and remote access set up, maintenance and support
- With the long-term transition to work from home for many organizations, Stoltenberg offers remote access set up, maintenance and support for both current and new staff to alleviate strain from health system internal IT departments
- 100% virtual training and at-elbow shadowing solutions for providers and end users
- Scheduling and patient inquiry assistance for COVID-19 tests, appointments and vaccinations
- Easily absorbed into our clinically trained IT service desk line, Stoltenberg can quickly ramp up support with staff who understand how to manage and interact with patients and the patient portal
- Establishing and staffing a command center that tracks patients and staff and includes secure messaging and updates that are critical to the organization, patient care, and the community
- Building infection and vaccination alerts and letter templates
Please contact us day or night if you have any emergency response or upcoming IT support needs. A member of our management team will most certainly promptly be at your service. We are ready and able to immediately jump in to support your IT team and end-user community. I wish you the best during this trying time.
Together we will get through this.
Sheri Stoltenberg
President and CEO
Stoltenberg Consulting Inc.