Stoltenberg Consulting's executive leadership team holds the industry knowledge and experience needed to deliver quality healthcare IT service to our client hospitals and health systems across the country. Each serving over a decade in health IT, these leaders understand the vendors, applications, processes and relationships that will drive success in the constantly evolving acute care landscape.
With 22+ years working in healthcare IT, Brandon holds direct experience supporting the full spectrum of acute care organizations as an Epic and Cerner Soarian-certified senior health systems analyst, project team lead, legacy support senior analyst, service desk agent, and service desk director. As the Director of Consulting Services, Brandon works with healthcare organizations to overcome operational challenges and help them gain the best value from their EHR systems. Utilizing multi-system EHR knowledge and understanding, he manages key accounts ensuring resource allocation and management, scheduling, logistics, project governance, budgeting and HR oversight to facilitate a comprehensive solution, while also overseeing Stoltenberg's team of hospital tech consultants.
Shana has served on the Stoltenberg senior leadership team since 2015. In her role as Director of Communications, Shana oversees all PR, inside sales/lead generation, and marketing communication endeavors, while also offering strategic planning support. Under Shana, coordinated communication initiatives aim to bridge gaps among operations, recruiting, sales and marketing, streamlining company messaging and brand. Shana directly oversees the website optimization, content development, and business development teams, while supporting communication initiatives for the executive leadership team. Responsibilities include media relations, content development, email marketing, graphic design, SEO, SEM, digital paid advertising, trade show planning, client relations and corporate event planning.
As Senior Service Desk Manager at Stoltenberg, Samantha leads executive oversight of the Tier 1+ Service Desk, spanning managed services, go-live call command center, clinical application support, desktop and technical support, and multi-vendor EHR and application support coordination. Samantha lends her expertise in physician support and multi-user EHR training to the development of knowledge base material, clinician customization/training, ATE program planning, and client go-live strategies. She oversees the continuous evaluation, improvement, and development of service depth and capabilities to ensure Epic, Oracle Cerner, and MEDITECH EHR help desk services are effectively delivered with SLA alignment, accurate reporting, and transparent vendor-client communication. Samantha acts as an advocate for client hospitals, ensuring true partnership across their evolving EHR support needs and IT strategic roadmaps.
As Director of Account Solutions and Development, Kaitlyn provides client hospitals with staffing and operational alignment, along with flexible resource allocation. With extensive EHR vendor knowledge, industry market understanding and firsthand analyst experience, she understands individual client needs for seamless project onboarding, knowledge transfer, and support continuity. She serves as a key liaison between the internal delivery teams and client executive leadership to ensure project deliverables, performance, and expectations are continuously met. Having successfully led hospitals and health systems through legacy support, managed services, help desk and go-live engagements, she delivers project oversight to ensure that the engagements stay on track, remain within scope, maintain effective resource utilization, and enhance end-user satisfaction and SLA performance.
Stoltenberg Consulting solely serves the healthcare industry. Trust our team's extensive EHR expertise to support your health system's competitive IT strategy forward for competitive alignment. Contact our executive team today.