Med Tech Solutions (MTS) is a leading healthcare technology company focused on delivering innovative technology solutions that improve the ability to provide patient care and support our health care providers. We work exclusively with healthcare organizations across the United States, providing comprehensive and cost-effective HIT and cloud solutions. Many of our staff have extensive experience working in healthcare — that's helped MTS provide a deep bench of IT expertise to a client base that includes community health centers, ambulatory and specialty clinics, integrated networks, associations, and other healthcare-focused organizations. Please visit (www.medtechsolutions.com) for more background information.

MTS is growing! We are seeking a Chief Information Security Officer (CISO) to join our team. This position will be responsible for maintaining a corporate-wide Cybersecurity Program to ensure that MTS and client assets are adequately protected. The CISO will play a critical role in developing and implementing the organization's information security strategy, ensuring compliance with HITRUST and HIPAA standards, and managing security risks. This role will further develop Security Product including MTS HIPAA Security Consulting Services, along with related Marketing and Sales plans to grow the business while addressing client security needs. This position may be remote.

Essential Duties and Responsibilities:

• Develop and implement a strategic, comprehensive Cybersecurity Program that aligns with HITRUST, HIPAA and other relevant standards such as NIST and CIS
• Oversee the development, implementation, and maintenance of security/technical policies and procedures
• Conduct risk assessments and implement risk mitigation strategies. Ensure all employees, contractors, partners, and other third parties receive required security and HIPPA training
• Identify, analyze and document IT-related risks and control exceptions across the enterprise and propose mitigation plans to the Executive Leadership team
• Manage and lead the Security Incident Response Team
• Partner with business leadership and product development to help deliver effective cybersecurity solutions to clients that protect against threats, propel transformation, and drive growth
• Provide internal audits to ensure compliance with HITRUST controls. Evaluate the processes, procedures and tools used to review and test information system controls and security across multiple business systems and third-party supplier IT systems, including hybrid cloud solutions
• Provide regular reports on the organization's cybersecurity program and material risks to the board of directors
• Conduct regular training and awareness programs for staff on security best practices and compliance requirements
• Maintain an accurate inventory of all individuals with access to confidential information and all uses and disclosures of such information
• Act as a liaison to the information systems department to ensure alignment between security and privacy practices

Requirements:

• Minimum 8 -12 years broad information security experience including background in Healthcare and HITRUST / HIPAA expertise
• Previous experience as corporate CISO, or Deputy CISO
• Experience with HIPAA, HITRUST, SOC2, CIS, ISO 27001, NIST 800-53, PCI DSS, SSAE 18, MITRE ATT&CK, and/or other risk-centric standards and frameworks desirable
• CISM, CISA, CISSP, CHPSE, HCISSP, Security+, CRISC, CGEIT, or other relevant certifications desired
• Excellent oral, written communication, and presentation skills with an ability to present security- related concepts to C-Level Executives and non-technical audience. Expertise delivering webinars and other public speaking engagements
• Extensive background in all aspects of IT architecture, private/public cloud and infrastructure security principles, and application security
• Strong financial and business acumen with understanding of a multi-faceted business operation
• Strong influencing skills to get things done and inspire business transformation
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment

Client is seeking full-time support analysts for a fully remote long-term legacy support engagement. Analysts will be responsible for the daily care and feeding of legacy systems, including upgrades, patching, and maintenance. Primary support tasks include support end users and break/fix troubleshooting, new build, maintenance, and custom reporting.

Key Responsibilities Include:

• Collaborate with Client to develop and refine policies and procedures related to materials management and inventory systems
• Maintain the item master file, including making specific item-level updates as directed by the Materials Management team
• Recommend improvements for par level optimization
• Coordinate MEDITECH Magic system access to ensure all users have appropriate permissions and access to necessary modules
• Monitor updates on the GHX platform and assessing potential impacts on Materials Management operations
• Work in partnership with the Health Services Information Technology (IT) Unit to ensure interoperability and functionality between inventory systems and other platforms, such as Epic
• Develop custom reports upon request by the Client Executive team. This includes a standard documentation process and training to Client staff for custom report generation
• Review and standardize inventory system dictionaries to ensure consistency and usability by the Materials Management staff
• Provide training to designated Materials Management staff on system functions such as item builds, item inactivation, and generation of standard reports
• Coordinate and project manage operational changes in MEDITECH as requested
• When requested complete projects in MEDITECH

Required Experience / Certifications:

• Must have 5+ years' experience supporting Materials Management Information System (MMIS), MEDITECH Magic, and GHX

Logistics:

• Start Date: Early 2026
• Duration: 2 Years
• Travel: Fully Remote
• Must be willing to work M-F 8a-5p PST
• Must be willing to support client as part of an on-call rotation

Client is seeking a full-time, fully remote Pharmacy and Reporting SME to assist in the pharmacy reporting and data formatting for a transition from Soarian Pharmacy to Oracle CommunityWorks. Resource will be required to extract data from existing Soarian Pharmacy UDA and Master Files to prepare data for conversion to Oracle.

Experience / Requirements:

• 5+ years' experience supporting Oracle Pharmacy and Soarian Pharmacy modules
• Proven experience supporting a successful implementation of Oracle Pharmacy in a CommunityWorks environment
• Must have experience with Soarian Pharmacy UDA and Master File Maintenance

Logistics:

• Start Date: ASAP
• Duration: 3-6 Month Initial; Possible long-term extensions following
• Timezone: Must be willing to work CST
• Capacity: Full-Time Role
• Travel Requirements: Remote

Client is seeking a full-time Epic Cadence/Prelude Analyst to assist with the optimization of scheduling templates to meet new organizational needs.

Experience/Requirements:

• 3-5+ years' experience supporting Epic Cadence/Prelude in ambulatory setting
• Epic Cadence and Prelude Certification

Logistics:

• Start Date: ASAP
• Duration: 6 month initial
• Full-Time
• Travel Requirements: Remote

Client is seeking a full-time, fully remote Epic Ambulatory / OCHIN Analyst to assist with the daily support and care/feeding of the OCHIN environment. This includes participation in support queue and serving as a liaison between client and OCHIN.

Experience/Requirements:

• 3-5+ years' experience supporting Epic Ambulatory; Epic Ambulatory Certification; preference to candidates with experience supporting OCHIN clients
• Strong customer service experience
• Experience with ITSM: JIRA

Logistics:

• Start Date: ASAP
• Duration: 6 month initial
• Full-Time
• Travel Requirements: Remote

Client is seeking a full-time Epic Credentialed Trainer. Trainer will be responsible for the delivery of all Epic onboarding across the organization for all levels of end-users.

Experience/Requirements:

• Epic Ambulatory/Cadence/Prelude/PB/ PB/Wisdom Credentialed Trainer and/or Certification
• Preference to candidates with experience supporting OCHIN clients
• 3-5+ years' experience delivering training to end-users of all levels, including Providers

Logistics:

• Start Date: ASAP
• Duration: 6 month initial
• Full-Time
• Travel Requirements: Must be willing to travel on-site weekly; Preference to candidates local to Boston

Client is seeking a full-time Epic Revenue Cycle Analyst. Resource will be responsible for providing daily care and feeding to the system, completing build tasks and assisting with ongoing optimization efforts.

Experience/Requirements:

• Epic Certification: HB/PB, Referrals
• OCHIN Experience Preferred, not required
• 3-5+ years' experience supporting Epic RCM modules in an ambulatory setting

Logistics:

• Start Date: ASAP
• Duration: 6 Month Initial
• Full-Time
• Travel Requirements: Remote

Client is seeking an Epic Wisdom Analyst. Resource will be responsible for providing daily care and feeding to the system, completing build tasks, and assisting with ongoing optimization efforts.

Experience/Requirements:

• Epic Certification: Wisdom, Ambulatory
• 3-5+ years' experience supporting Epic Wisdom
• OCHIN Experience Preferred, not required

Logistics:

• Start Date: ASAP
• Duration: 6 Month Initial
• Part-Time
• Travel Requirements: Remote

Client Services Manager is the liaison between the client and Service Desk and acts as the main point of escalation for the client. Client Service Manager plays a key role in Quality Assurance and is responsible for tracking, presenting, and upholding KPIs and SLAs according to company standards and client contracts. Excellent communication, customers service, and IT/EMR skills are required to work effectively across the entire Service Desk Team, which includes Service Desk Agents, Team Leads, Management, Executives, and Clients.

Essential Duties and Responsibilities:

• Analyze and trend data to track and uphold client SLAs metrics. Develop strategy to ensure contract adherence.
• Track Service Desk quality by evaluating technical skills, documentation accuracy, and adherence to client processes and workflows. Feedback is provided to Service Desk leadership or client. Client Service Manager may assist with implementing appropriate corrective actions as needed.
• Present Service Desk metrics to clients on a weekly, monthly, or quarterly basis, as defined by client contract.
• Develop 2-way partnership with clients which includes daily, weekly, or monthly communications. Advocate for the customer to ensure satisfaction and evolve with their needs.
• Act as a liaison between client and Service Desk Agents or Leadership to ensure needs are met on both sides, and MTS is providing the best support possible.
• Client Services Manager acts as point of escalation for Service Desk issues.
• Serve as MTS representations during Major Incidents.
• Participate in on-call rotation for Major Incidents.
• Participate and attend regular and impromptu meetings, as required by the client. This includes bridge lines for major incidences, upgrades, or outages.
• Commit to continuous improvement both internally and with each client.
• Lead and organize special projects which may include expanding the scope of service desk responsibilities or new client implementations.

Education and/or Experience:

• High school diploma or GED required; Bachelor's Degree or equivalent experience preferred.
• Three years of related experience, with one year in a lead or supervisory capacity, is required.
• ITIL certification preferred.

Requirements and Logistics:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong leadership and communication skills.
• Previous experience in IT, IT Management, or Customer facing roles.
• Knowledgeable in Change Management and Major Incident Management.
• Skilled in utilizing reporting tools such as PowerBI and Excel.
• Travel: Must be able to travel onsite at least 3 days per week; Preference given to NY candidates.
• Start Date: Immediate.

Client is seeking Oracle RevElate implementation analysts to assist with the Revenue Cycle System implementation and achieve the key business objectives through all phases of the implementation, including the design, build, test, and deployment of the Revenue Cycle System (RevElate) and all related workflows to enable the client to effectively use, support, and maintain the new system. Training and go-live support will be a key component of this project through a three-phase rollout across all key locations. Analysts will provide best practice recommendations from previous successful implementations in public health. Analyst team will work with the client internal teams to ensure proper training, documentation and handoff has been provided to ensure long-term success, ease of use and maintenance of Oracle RevElate.

Required Skillset:

• Proven successful experience through full implementation process with Oracle RevElate and/or Soarian Financials; 5+ years of experience required
• Preference given to candidates that have experience in the Public Health sector

Logistics:

• Project Duration: Estimated 18 Months
• Must be willing to work PST business hours
• Travel: Hybrid model; Must be willing to travel on-site as needed

Client is seeking a full-time, fully remote Epic Project Manager to support the Epic May 2025 Upgrade Project, which includes overseeing the implementation of Service Authorizations, SSO Integration with Navitus, Pharmacy Claims Import for Patient Access, and applicable changes for all downstream integrations and reporting.

Key Responsibilities:

• Oversight of Epic implementation, upgrades, and system optimization
• Coordination between technical teams, clinical leadership, and stakeholders
• Ensuring compliance with regulatory and healthcare industry standards
• Driving workflow improvements and system adoption across departments

Required Skillset:

• Proven experience leading complex, large scale Epic implementation and/or upgrade projects
• Experience using Epic resources and tools – Orion, Galaxy, Nova and Sherlock to coordinate project activities
• Ability to manage the scope, cost, schedule and quality of the project
• Ability to develop and maintain project plans and documentation (charter, requirements, project timelines/schedules, communication, risk, and change management plans)
• Ability to work with resource managers to ensure resource availability and effectively manage allocated resources across project priorities
• Ability to evaluate project progress on a regular basis and prioritize any dependencies issues, and risks
• Ability to communicate effectively with business leaders and drive informed decision making
• Strong organizational and leadership skills with a track record for timely delivery
• Proficiency using MS Office Suite, specifically MS Project, Visio, and SharePoint

Preferred Experience:

• Project management experience running large scale projects in a health plan (health insurance) and/or managed care setting
• Previous Epic implementation experience for a health plan, preferably for Epic Tapestry
• Familiarity with health plan/managed care operations and high-level workflows
• Prerequisite training with Epic - Overview of Implementation course
• Previous experience in the Epic Implementation Director role as defined by Epic

Logistics:

• Start Date: ASAP
• Duration: 6 Month Term
• Fully Remote; Must be willing to work PST Time Zone

Currently seeking a full-time, fully remote Oracle Health Perioperative Analyst to support a client site in the optimization of their surgical build.

Key Responsibilities:

• Participate in design process for initial build
• Provide documentation and guidance to support design and build
• Create build design and specification guidelines for organization; followed by build in both non-PRD and PRD environments following functional testing
• Preference and privilege updates
• Perioperative Tracking standardization
• Support SurgiNet to PowerChart transition:
  • Including build of OR Dashboards, Perio Nurse View, Anesthesiology View, PowerForms, Interactive View Bands, Periop Documentation build and modification
• Participation in end to end integrated testing, validation, and maintenance training development
• Participation in delivery of training via train the trainer approach
• Provide Go-Live and Post-Live Support

Requirements:

• Minimum of 5 years' experience with supporting Oracle Health Perioperative, Cerner SurgiNet, and Cerner PowerChart

Logistics:

• Working in EST Time Zone
• Start Date: April 2025
• Project Duration: TBD; 6 Months Initial
• Travel Requirements: Remote Support; Possible on-site support during department go-live
• Full-Time (40 Hours per Week)

Client is seeking a full-time Epic Program Manager to provide oversight throughout a 3 year project implementing Epic across a large scale, multi-specialty health system.

Key Responsibilities:

• Oversight of Epic implementation, upgrades, and system optimization
• Coordination between technical teams, clinical leadership, and stakeholders
• Ensuring compliance with regulatory and healthcare industry standards
• Driving workflow improvements and system adoption across departments

Certifications / Qualifications:

• Project Management Professional (PMP) Certification
• Epic certification in at least one Epic module; with 5 years' experience successfully implementing Epic
• Must have a deep understanding of hospital workflows across clinical, access, RCM, and analytics
• Preference given to candidates that have previous experience in a build role

Logistics:

• Start Date: March 2025
• Duration: 3 Year Term
• Primarily Remote; Must be willing to travel on-site at least 25% of the time
• Must be willing to work CST Time Zone

Client is seeking an experienced Project Manager to lead and oversee a critical third-party systems migration project. This role requires a strong background in managing data conversion, application migration, and systems integration. The ideal candidate will bring a proven track record in healthcare IT and a deep understanding of complex system transitions.

Key Responsibilities and Typical Tasks:

• Develop and execute comprehensive project plans, including scope, schedule, budget, and resource allocation
• Monitor project progress and provide regular updates to stakeholders
• Coordinate the migration and integration of data and applications from legacy systems to the target environment
• Ensure data integrity, security, and compliance during all stages of the migration
• Work closely with business leaders, IT teams, and vendors to gather requirements and align on project objectives
• Act as a primary liaison between stakeholders to ensure smooth communication and issue resolution
• Identify potential project risks and develop mitigation strategies
• Ensure compliance with industry standards and best practices
• Oversee vendor activities, including performance monitoring, and contract compliance
• Manage Service Level Agreements (SLAs) to ensure project deliverables meet quality standards

Certifications & Educational Requirements:

Education:

• Bachelor's degree in engineering, computer science, or a related field
• PMP certification is required. Scrum Master certifications is a plus

Experience:

• Over 10 years of project and product management experience in healthcare IT
• Experience in data migration, and system integrations due to mergers/acquisitions
• Successful execution of large-scale projects in diverse healthcare environments, such as hospitals and clinics
• Expertise in agile methodologies and system development lifecycle (SDLC) processes

Technical Skills:

• Proficient in tools such as SharePoint, and Microsoft Project Plan
• Familiarity with cloud platforms (AWS, Google Cloud), data interfaces (HL7), and healthcare-specific applications like EHR, PACS, and Lab systems

Key Competencies:

• Strossng analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proven ability to lead cross-functional teams across geographically distributed locations

Logistics:

• Working in PST Time Zone (Must be willing to work EST hours Monday-Friday)
• Start Date: ASAP
• Estimated 5-6 Month Initial agreement
• Travel Requirements: Primarily Remote unless candidates are local to Bay Area
• Full-Time

Currently seeking a full-time, Epic Instructional Designer to provide Epic training support for the integration of a new facility that in the process of being acquired by Client. Instructional Designer will be responsible for creating and delivering comprehensive training sessions to end users prior to go-live. Following go-live, the resources will provide hands-on, at the elbow support for end users to address any issues, answer questions, and provide real-time assistance.

Required Skills & Abilities:

• Prior experience in successful Epic implementations working as both Instructional Designer, Trainer and ATE
• Ability to quickly modify Epic training to fit new workflows
• Conduct In Person Training
• Provide at-the-elbow support in person during go-live
• Must have two or more years of experience designing, developing, and delivering Epic training for one of the following applications:
  • ASAP
  • Willow
  • Cogito
  • Orders
  • Clin Doc
  • OpTime

Certifications & Educational Requirements:
Epic curriculum certification or accreditation in one or more of the following:

• ASAP
• Willow
• Cogito
• Orders
• Clin Doc
• OpTime
• Training Environment Build (preferred)

Logistics:

• Working in PST Time Zone (Must be willing to work EST hours Monday-Friday)
• Start Date: January 27th, 2025
• Estimated 3-Month Initial agreement
• Travel Requirements: Primarily On-Site
• Full-Time

Currently seeking Epic Ambulatory and OCHIN Analyst / Subject Matter Expert (SME) with experience in assisting and supporting end users with OCHIN application issues, as well as break/fix support, incident management with OCHIN, as well as Epic Ambulatory build, testing, and training. As the client is currently migrating from OCHIN Epic to Epic EHR, resource will split time supporting both the OCHIN legacy team and the new Epic project.

Responsibilities:

• Provide daily Tier 2 support to end users for OCHIN application issues
• Identify, research, and resolve OCHIN escalations as applicable, work with OCHIN via JIRA for all items that require OCHIN support
• Respond to end-user questions or issues regarding clinical aspects of OCHIN applications, such as workflow issues, application errors, user access, etc.
• Serve as liaison between client and OCHIN
• Provide support to Epic Ambulatory team in the way of assistance with new build, testing and system validation during Phase III wave and integrated testing
• Provide mentorship to Epic Ambulatory team

Qualifications:

• Epic Ambulatory Certification, with additional module certification preferred
• Prior experience supporting a hospital, health system or care network is required
• 5 years' experience with Epic Ambulatory module
• Must have strong customer service skills and the ability to troubleshoot and solve problems
• Requires excellent written and oral communication skills
• Preference to candidates that are familiar with FreshWorks environment

Logistics:

• Start Date: Early January
• Duration: 6 Months+
• Travel: None / Fully Remote
• Client is located in California/PST Time Zone; Must be willing to work PST Business Hours

Now seeking skilled Epic analysts to join our dynamic help desk team. The ideal candidates will provide Epic support and assistance to our hospital clients, ensuring smooth operations and resolving Epic-related issues promptly. This is a full-time, fully remote role.

Duties:

• Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone
• Evaluate all incoming tickets. If unable to resolve, escalate to other resources as needed based on complexity or duration of support needed
• Respond to user inquiries and troubleshoot Epic issues via phone, via remote assistance, or various self-service ticketing systems
• Provide Epic support for workflow related problems
• Assist in resolving Epic tasks such as user account management and access control
• Set up and troubleshoot Epic connectivity for remote users
• Collaborate with the client Epic analysts to ensure seamless operations

Experience:

• Strong customer service skills and call center experience
• Excellent communication, telephone etiquette, written and verbal skills. Proficient in English
• Working knowledge of Windows and Microsoft applications
• Familiarity with various Epic modules
• Proficiency in various Epic workflow concepts
• Experience in remote Epic support and customer service
• Knowledge navigating Epic Hyperspace and Hyperdrive
• Understanding of Epic Hyperdrive technologies

Join us to enhance your Epic skills and contribute to a dynamic work environment!

Job Description

Now seeking well-rounded Epic MyChart Service Desk Agents with experience assisting and supporting end users with Epic application issues for a long-term, full-time, remote engagement. Epic MyChart experience is required. Note: client coverage includes business hours, nights, and weekends in Eastern Time zone.

Responsibilities:

• Answer and manage calls from end users
• Provide daily Tier 1 support to end users on a variety of application issues, escalating to support teams as necessary
• Identify, research, and resolve Epic application issues
• Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
• Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
• Understand client's latest configurations and changes to Epic modules
• Document, track, and monitor problems to ensure timely resolution

Qualifications:

• Must be well versed in Epic with certification in one or more Epic applications
• Must have Epic MyChart experience
• Build and/or reporting knowledge in Epic is preferred
• Prior experience supporting a hospital, health system or health center is required
• 2 years' experience in an Epic end-user support role, service desk or experience using Epic in a clinical setting for 5+ years
• Prior experience working tickets and day-to-day help desk functions preferred
• Must have strong customer service skills and the ability to troubleshoot and solve problems
• Requires excellent written and oral communication skills
• Excellent multi-tasking skills required
• Quiet home office environment
• High-speed internet required

Currently seeking skilled candidates with strong problem-solving abilities for both full-time and part-time Remote IT Support Agent positions supporting hospital and health system users. Agents must display good interpersonal skills as they interact with users from various hospital departments, including executive levels. Agents must listen to users' technical needs, understand their problems, and implement and document resolution for them.

Responsibilities:

• Deliver remote support to users as the first point of contact for problem resolution.
• Provide remote workstation technical support.
• Troubleshoot hardware, software, and network issues.
• Install and configure software (applications, device drivers, etc.).
• Maintain accurate, detailed descriptions of services performed while on support calls.
• Assist team to monitor ticketing queue, support requests, and document in system.
• Handle help desk escalations needs.
• Establish good relationships with all clients hospitals and colleagues.
• Manage technical documentation.

Requirements:

• Good problem-solving skills
• Excellent written and verbal communication skills
• Attention to detail
• Good interpersonal skills

Preferred Experience:

• 3+ years of experience in IT end-user support
• Certifications preferred. (CompTia, Microsoft, etc.)
• Strong troubleshooting skills
• Microsoft Windows Desktop environment experience
• Microsoft Office 365 environment experience
• Familiarity with HIPAA compliance
• EHR support experience (Epic, Oracle Cerner, MEDITECH)

Schedule:

• Our health system clients operate 24 hours per day 365 days a year.
• Shift work may be required as well as nights and weekends.